Due to the made-to-order nature of our products:
Orders placed within 48 hours of collection or delivery are non-refundable.
Cancellations made less than 72 hours before collection or delivery are non-refundable.
Cancellations made earlier than 72 hours may be eligible for a partial or full refund at our discretion.
Refunds are not provided for change of mind.
If you are not satisfied with your cake, you must notify us as soon as possible and return the product for inspection.
We reserve the right to decline any refund or replacement if the cake is not returned or if it has been consumed, damaged, or improperly handled after collection or delivery.
This does not affect your rights under Australian Consumer Law.
